🛒 Frequently Asked Questions

What forms of payment do you accept?

We accept debit and credit cards as well as cash.
Please note: All card transactions have a 3.5% service fee added to the total.

Can you hold an item for me?

Yes — but holds are only available with full payment over the phone. We do not offer unpaid holds or “I’ll pick it up later” reservations. If you want to make sure an item doesn’t sell before you get here, the best way is to call and pay for it right away.

Can I return or exchange an item?

All sales are final. Because we’re a liquidation business, items are sold as-is — that’s how we’re able to offer such deep discounts. We always recommend inspecting items carefully before purchasing.

Are your products new or used?

Our inventory includes a mix of:
- New overstocks and shelf pulls
- Open-box or returned items
- Occasionally lightly used products

We inspect and label items as accurately as possible, but condition and packaging may vary.

Why are your prices so low?

We buy overstock, customer returns, and liquidation pallets from big-box retailers and online stores. Because of that, we’re able to sell items at 40–80% off retail.

How often do you get new inventory?

We bring in new truckloads weekly! Our inventory changes fast — so if you see something you like, grab it while it’s here. Once it’s gone, it’s usually gone for good.

Do you offer delivery?

At this time, we are pickup only. Customers are responsible for bringing their own transportation and loading help. We’re happy to assist with loading when possible, but please plan ahead for larger items.

Where are you located?

Hartland Liquidation, N67W33499 County Trunk Hwy K, Oconomowoc, WI 53066

Our current store hours are:
Mon – Fri: 9 AM – 6 PM
Sat: 9 AM – 1 PM
Sun: Closed

Do your items come with a warranty?

Because our products are liquidation stock (returns, overstocks, open-box, etc.), most items do not include a manufacturer’s warranty. In some cases, if the original retailer’s return or warranty period is still active, you may be able to contact them directly — but that is not guaranteed. All sales are final and items are sold as-is, so we strongly recommend inspecting them before purchasing.

Can I inspect or test an item before buying?

Absolutely! We encourage customers to carefully inspect items before making a purchase. For electronics, small appliances, or anything that plugs in, we’re happy to plug it in for a quick power-on test when possible.
We want you to know exactly what you’re buying — once it leaves our store, the sale is final.

Will prices ever go lower?

Our pricing is already well below retail — often 40–80% off — but yes, we occasionally mark down items that have been in stock for a while. Because inventory moves quickly and changes weekly, we can’t predict if or when a particular item will be discounted. 💡 Pro tip: If you love it, grab it! Most items sell before they ever get marked down.

Do you post new arrivals online?

Yes! We regularly post featured items, new arrivals, and special deals on our social media pages so you can see what’s in before you visit:

* Facebook
* Instagram
* YouTube

However, because inventory changes so fast, not everything makes it online — the best selection is always in store.

Can I get a receipt for my purchase?

Yes — every purchase comes with a printed or emailed receipt. If you need a duplicate for business or tax purposes, just let us know at checkout and we’ll be happy to provide one.